1. Booking Cancellation by the Client

To cancel a confirmed booking, the client must send a written cancellation request via email to [email protected]. Cancellation requests made only by phone call will not be considered valid; a written email confirmation is mandatory. The cancellation will be effective from the date and time we receive the written request, not from the date of the phone call.

2. Cancellation Charges

Cancellation charges are calculated as a percentage of the total tour/package cost, based on how far in advance of the departure/tour date the cancellation request is received:

• 30 days or more before the departure/tour date: 10% of the total tour cost deducted
• 15 to 29 days before the departure/tour date: 25% of the total tour cost deducted
• 7 to 14 days before the departure/tour date: 50% of the total tour cost deducted
• Less than 7 days before the departure/tour date: No refund applicable

In addition to the above cancellation charges, any non-refundable, third-party costs already incurred on the client's behalf (such as train/flight tickets, entry permits, hotel advances, or any other confirmed and paid bookings) are non-refundable and will be deducted from the refund amount, regardless of the cancellation timeline above.

3. Refund Eligibility

Refunds will be considered only in the following cases:

• Cancellation made by the client within the applicable refund window mentioned in Section 2
• Cancellation or non-fulfilment of services from EduTour's side
• Duplicate payment or excess payment made by the client in error
• Any tour/package cancelled due to reasons attributable to EduTour

No refund will be provided for amenities, sightseeing, meals, or activities not availed by the client during the tour, or for early departure/no-show once the tour has commenced.

4. Refund Processing Timeline

Once a cancellation/refund request is approved, the eligible refund amount will be processed within 7 to 10 working days. The actual credit of funds into your account may take an additional 3 to 5 working days, depending on your bank's or card network's processing timelines.

5. Mode of Refund

All refunds will be credited back to the original mode of payment used at the time of booking (the same debit/credit card, UPI, net banking, or bank account) through our payment gateway, Razorpay. We do not issue refunds in cash or to any account/mode other than the original source of payment.

6. Force Majeure / Circumstances Beyond Our Control

EduTour shall not be liable to provide a refund for cancellations or disruptions caused by reasons beyond our reasonable control, including natural calamities, government restrictions, strikes, political unrest, transport disruptions, or any other force majeure event. In such cases, EduTour will make reasonable efforts to reschedule the tour or provide credit for a future booking, subject to actual costs already incurred with third-party vendors.

7. How to Request a Cancellation/Refund

To request a cancellation or refund, please contact us with your booking details:

• Email: [email protected]
• Phone: +91 8849064640 (09:30 AM to 06:00 PM, Monday to Friday)
• Website: www.edutour.org.in